Openfire Statistics tab is blank

Michael39 · January 13, 2016, 3:29pm

Hello,

I have Openfire 3.10.3 with the plugins Monitoring Service 1.4.7 and Load Statistic 1.2.0 on a windows 2008r2 server using MS SQL 2012 Express. When I click on the Server > Statistics tab the window is blank with no error or information. Then I click on the sub-tab “All Reports” and I see the “Date Range”, “Select Report”, and “Client Connections” text boxes but they are not reporting current information.

I have tried to reload the plugins (restart openfire service), uninstalled plugins and reinstalled plugins(restart openfire service), and restart the server. Other plugins seem to work fine (the archive plugins reports correct information).

Any configurations, troubleshooting steps, articles I might have missed would be greatly appreciated.

Thank you

Michael

Yaromax · February 6, 2017, 11:45am

The same picture on OpenFire 4.1.1 + MySQL, Monitoring plugin 1.5.4 - is there any way to fix it?

RICHARD18 · February 27, 2017, 7:21pm

Same behaviour on Openfire 4.1.3 + Mysql, Monitoring Service 1.5.6. How can we fix it?

akrherz · February 27, 2017, 9:31pm

It is working for me with postgresql (unsure if database matters). Are you able to review web brower console for errors or openfire logs for errors?

RICHARD18 · February 28, 2017, 1:19am

I foud the log below:

2017.02.27 15:11:32 org.jivesoftware.openfire.container.PluginServlet -
java.lang.NullPointerException
at org.jivesoftware.openfire.reporting.stats.RrdSqlBackend.read(RrdSqlBackend.java :151)
at org.jrobin.core.RrdBackend.readString(Unknown Source)
at org.jrobin.core.RrdPrimitive.readString(Unknown Source)
at org.jrobin.core.RrdString.get(Unknown Source)
at org.jrobin.core.Header.isJRobinHeader(Unknown Source)
at org.jrobin.core.Header.validateHeader(Unknown Source)
at org.jrobin.core.RrdDb.(Unknown Source)
at org.jrobin.core.RrdDb.(Unknown Source)
at org.jivesoftware.openfire.reporting.stats.StatsEngine$DefaultStatDefinition.fet chData(StatsEngine.java:496)
at org.jivesoftware.openfire.reporting.stats.StatsEngine$DefaultStatDefinition.get Min(StatsEngine.java:538)
at org.jivesoftware.openfire.reporting.stats.DefaultStatsViewer.getMin(DefaultStat sViewer.java:112)
at org.jivesoftware.openfire.reporting.stats.StatsAction.getLowAndHigh(StatsAction .java:171)
at org.jivesoftware.openfire.plugin.monitoring.stats_002ddashboard_jsp._jspService (stats_002ddashboard_jsp.java:187)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.jivesoftware.openfire.container.PluginServlet.handleJSP(PluginServlet.java: 388)
at org.jivesoftware.openfire.container.PluginServlet.service(PluginServlet.java:10 3)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:812)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1669)
at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:226)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1652)
at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:165)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1652)
at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:11 8)
at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1652)
at org.jivesoftware.util.LocaleFilter.doFilter(LocaleFilter.java:76)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1652)
at org.jivesoftware.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingF ilter.java:53)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1652)
at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:226)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1652)
at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:165)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1652)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:585)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:577)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:22 3)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:11 27)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185 )
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:106 1)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandler Collection.java:215)
at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.jav a:110)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
at org.eclipse.jetty.server.Server.handle(Server.java:499)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:311)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:257)
at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:544)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635 )
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555)
at java.lang.Thread.run(Thread.java:745)

Klambauer_Andras · February 28, 2017, 5:23pm

install libgcc_s.so.1 or similar plugni for windows baceuse its a plugin error.

RICHARD18 · March 1, 2017, 7:04pm

Thank you for your response. libgcc_s.so.1 is already installed.