Shared roster presence

I’ve installed Openfire 3.9.3 and enabled shared roster. In admin interface I see what all contacts in my roster have ‘both’ presence, but when I get ‘Iq’ request I see subscription=‘to’.

<iq type=‘set’

id=‘889-501707392’

to=‘andrey@***/work’>

<item jid=‘alex@***’

name=‘Alex’

subscription=‘to’>

support

Could you advise how to determine right subscription.