When I try to use the e-mail listener plugin to monitor an e-mail account that is hosted on a Zimbra 5.x server, it doesn’t work. When I tell the email listener plugin to “Test Settings”, it just says “Test Failed.”.
This happens on port 143 without SSL and also port 993 with SSL. I have confirmed that the Openfire server can resolve the Zimbra server’s IP and connect to it’s IMAP port.
On the Zimbra server there’s no evidence of an IMAP connection being attempted from the Openfire server.
I can’t work out where the email listener plugin sends it’s output to. Does it have it’s own log file ?
I tried turning on debugging in Openfire and looked into the debug.log but there’s nothing in there, either.
Has anyone tested this plugin with an e-mail address that’s hosted on a Zimbra 5.x server ?
I am experiencing the same problem when the IMAP account I want to listen to is on a Plesk server, so the fact that the original issue was occurring on a Zimbra-based e-mail account seems irrelevant.
I’d be very grateful for any guidance re: where the listener logs to and if it should work.
I populate the server and account info, specify port 143 and no SSL, and save settings. When I click “Test Settings” I just get “Test Failed.”
It doesn’t matter if the IMAP account I want to monitor is on a Zimbra, Plesk or Cpanel server or if I try a gmail account. In all cases I save the settings, and click the option to do a test and I get “Test Failed”.
It doesn’t matter if I do port 993 with SSL or plain text IMAP via port 143.
I have verified that the Openfire server can resolve DNS and that it can connect to the mail server’s IMAP service, so DNS / firewall issues do not seem to be the issue.
I have tested that the login credentials, i.e. mail server address, e-mail address and password are valid.
Openfire’s debug.log doesn’t show anything meaningful about this plugin’s activities.
I have tested it on two Openfire servers now. One is 3.4.5 and the other is 3.5.0 RC1.
Both servers have in common that they run fully updated CentOS5, x86_64.
I have not seen many complaints about this plugin so it seems to work for most people. I am totally puzzled.
I have not seen many complaints about this plugin so it seems to work for most people. I am totally puzzled.
You are not the only one. I can successfully test and then it works for some time. Somehow after a random period of time, it simply stops working. I am using gmail’s imap service.
Have you found a resolution to this? I am having the same problem. Email listener works the first time then spits out errors and won’t work again until its been restarted. Oddly enough, as others have found here, you will get “test failed” trying to enable SSL with gmail but it seems to work without it checked, at least the first time. This plugin has been out a while. Someone must have a fix to this. I am running the latest openfire btw 3.6.0 any chance I need to have an older version of openfire for email listener to work right? (like 3.4)