1 Reply Latest reply on Nov 28, 2012 5:02 AM by Jason

    Repeated crashes on MacOSX

    Jason Bronze

      I have an issue with the spark client on Mac OSX 10.7.5 WHen I run the Spark IM client I am disconnected every minute or so.  It will reconnect, and then disconnect again.  I have done Uninstalls and re-installs.  The message is "Your connection was closed with an Error"

      The strange thing is that I can shutdown spark on the Mac side, open it under windows parallels and the same thing will occur with the windows version.

       

      THis is the error I get on the WIndows side:

      Nov 27, 2012 10:24:41 AM org.jivesoftware.spark.util.log.Log error
      SEVERE:
      No response from the server.:
      at org.jivesoftware.smackx.PrivateDataManager.getPrivateData(PrivateDataManager.ja va:209)
      at org.jivesoftware.sparkimpl.plugin.scratchpad.Tasks.getTaskList(Tasks.java:205)
      at org.jivesoftware.sparkimpl.plugin.scratchpad.TaskNotification$2.run(TaskNotific ation.java:73)
      at java.awt.event.InvocationEvent.dispatch(Unknown Source)
      at java.awt.EventQueue.dispatchEvent(Unknown Source)
      at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
      at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
      at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
      at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
      at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
      at java.awt.EventDispatchThread.run(Unknown Source)

      On the Mac Side it appears to be a similar error:

      Nov 27, 2012 10:49:26 AM org.jivesoftware.spark.util.log.Log error
      SEVERE:
      No response from the server.:
      at org.jivesoftware.smackx.PrivateDataManager.getPrivateData(PrivateDataManager.ja va:209)
      at org.jivesoftware.sparkimpl.plugin.scratchpad.Tasks.getTaskList(Tasks.java:205)
      at org.jivesoftware.sparkimpl.plugin.scratchpad.TaskNotification$2.run(TaskNotific ation.java:73)
      at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:209)
      at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:702)
      at java.awt.EventQueue.access$400(EventQueue.java:82)
      at java.awt.EventQueue$2.run(EventQueue.java:663)
      at java.awt.EventQueue$2.run(EventQueue.java:661)
      at java.security.AccessController.doPrivileged(Native Method)
      at java.security.AccessControlContext$1.doIntersectionPrivilege(AccessControlConte xt.java:87)
      at java.awt.EventQueue.dispatchEvent(EventQueue.java:672)
      at org.jivesoftware.sparkimpl.plugin.idle.UserIdlePlugin$1.dispatchEvent(UserIdleP lugin.java:182)
      at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:29 6)
      at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:211)
      at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:20 1)
      at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:196)
      at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:188)
      at java.awt.EventDispatchThread.run(EventDispatchThread.java:122)

      I have on multiple occasions un-installed and re-installed the client on both OSs.  I am sure that they are not running simultaneously.  I appear to be the only one in the office with this issue, but am also the only Mac user.  I feel like it may be some kindof network issue, but I also run multiple CIrrix based apps from here and they do not drop as would be suggested if it was a general connectivity issue.

       

      The only other thing, and I have not had as much time to confirm this as I'd like is that if I connect from home over VPN I do not seem to have the same problem.