HTTP ERROR: 500 INTERNAL_SERVER_ERROR RequestURI=/setup/setup-profile-settings.jsp in openfire 3.6.4

Openfire Openfire Support
1

I was using Openfire 3.6.4 on UBUNTU 9.4. I am now getting an error when I setup Openfire… I am able to get to the initial setup and get to the point that it asks for the Profile Settings, I choose default and it gives me the following error.

HTTP ERROR: 500

INTERNAL_SERVER_ERROR

RequestURI=/setup/setup-profile-settings.jsp

Caused by:

java.lang.NullPointerException
     at org.jivesoftware.openfire.admin.setup.setup_002dprofile_002dsettings_jsp._jspService(setup_002dprofile_002dsettings_jsp.java:80)
     at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
     at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
     at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118)
     at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.jivesoftware.util.LocaleFilter.doFilter(LocaleFilter.java:66)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.jivesoftware.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:42)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:70)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:146)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
     at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
     at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
     at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:726)
     at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:405)
     at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:206)
     at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
     at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
     at org.mortbay.jetty.Server.handle(Server.java:324)
     at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:505)
     at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:843)
     at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:648)
     at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
     at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:380)
     at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:395)
     at org.mortbay.thread.QueuedThreadPool$PoolThread.run(QueuedThreadPool.java:488)

I have also set the proper permission but still getting error. can anybody help me on this?

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2

I have the exact same error:

Right after selecting the “default” on the Profile Settings page I get the error above.

Please help.

I’ve installed openfire 3.6.4 on Ubunut 9.04 running:

apache2 version 2.2.11-2ubuntu2

MySQL version 5.0.75

sun-java6 version 6-16-0ubuntu1.9.04

(These are the latest stable versions)

3

Has anyone found a working solution for this yet?

4

I managed to solve this problem with the explaination that I posted here:

5

I’ve gotten it work too, but not sure what did it.

I also had to redo the setup a few times the way mhuggins did on the post he links to.

I also had to reboot the machine half way through the setup process (I think).

After rebooting, if I went straight to setup it would bomb out again, so instead I waited a few minutes (not sure if this is what helped).

Then it eventually started working.