here are some of the debug logs if that helps
2017.03.14 16:39:07 org.jivesoftware.openfire.ldap.LdapManager - LdapManager: Trying to find a user’s DN based on their username. sAMAccountName: xxxx.xxxxxxx, Base DN: dc=“xxxxx”,dc=“ie”…
2017.03.14 16:39:07 org.jivesoftware.openfire.ldap.LdapManager - LdapManager: Creating a DirContext in LdapManager.getContext()…
2017.03.14 16:39:07 org.jivesoftware.openfire.ldap.LdapManager - LdapManager: Created hashtable with context values, attempting to create context…
2017.03.14 16:39:07 org.jivesoftware.openfire.ldap.LdapManager - LdapManager: … context created successfully, returning.
2017.03.14 16:39:07 org.jivesoftware.openfire.ldap.LdapManager - LdapManager: Starting LDAP search…
2017.03.14 16:39:07 org.jivesoftware.openfire.ldap.LdapManager - LdapManager: … search finished
2017.03.14 16:39:07 org.jivesoftware.openfire.ldap.LdapManager - LdapManager: In LdapManager.checkAuthentication(userDN, password), userDN is: CN=“xxxxxx xxxxxxx”,OU=“xxxxxxxx” Users",OU=“xxxxxxx”…
2017.03.14 16:39:07 org.jivesoftware.openfire.ldap.LdapManager - LdapManager: Created context values, attempting to create context…
2017.03.14 16:39:07 org.jivesoftware.openfire.ldap.LdapManager - LdapManager: … context created successfully, returning.
2017.03.14 16:39:07 org.apache.jasper.servlet.JspServlet - JspEngine --> /index.jsp
2017.03.14 16:39:07 org.apache.jasper.servlet.JspServlet - ServletPath: /index.jsp
2017.03.14 16:39:07 org.apache.jasper.servlet.JspServlet - PathInfo: null
2017.03.14 16:39:07 org.apache.jasper.servlet.JspServlet - RealPath: /opt/openfire/plugins/chatapi/index.jsp
2017.03.14 16:39:07 org.apache.jasper.servlet.JspServlet - RequestURI: /apps/index.jsp
2017.03.14 16:39:07 org.apache.jasper.servlet.JspServlet - QueryString: null