You can now use SparkWeb as a support agent to a workgroup queue and engage in a live support chat with a remote Webchat user on a website. It is fully compatible with Spark, but does not have all the Fastpath features of Spark yet.
It will also let a support agent start a Red5 audio/video conference or desktop share session with the remote user.
The requests will appear as Webchat co-browsing requests. The user clicks on the link to start the video conference in a web browser window.
The desktop sharing feature is very interesting. I tried to look more closely at what this is, but seems that there is not too much documentation on this feature as of yet, other than what I saw in blogs.*1 I saw reference to a VNC implementation, but looking at the sources seems there could be another open source tool in use (?). By the way, AFAIK TightVNC has been the original code base for many of the commercial and open source based VNC applications and projects, just for good mention. FlashLigh-VNC is newly released, as of this writing, open source Flash based viewer project if not already mentioned elsewhere that is very good.
Thanks for the encouragement. The idea is get the army of Red5 Flex developers to stop re-inventing the IM/Presence wheel over again and made use of Openfire, SparkWeb and XIFF to jump start and add more interesting features that we can all use.
Great addition to SparkWeb, I noticed their is a small amount of time an agent is given to respond to chat request. I clocked it at 5 seconds, at that point the chat is dropped automatically on the users side however it does not appear to be dropped on the agent side. If you can post where to adjust the response time, that would be great. OTHERWISE…YOU ROCK! I bow to your skills
This is just IMPRESSIVE. What an excellent job! I guess that you had to modify the source code of Sparkweb to include this functionality. Would you be intersted in building a plugin-mechanishm in Sparkweb so that this functionality could be a plugin just like your red5 integration? We could list in the site the list of plugins available for SparkWeb.
Hi Gato, Happy thanksgiving. Yes, I had to implement the mandatory parts of XEP-0142: Workgroup Queues in XIFF, extend some base Sparkweb classes and make cosmetic changes to the UI.
It is a very good idea and if I recall correctly, Armando is planning on doing that
