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2008

The latest version of the Openfire Red5 plugin supports Openfire Fastpath and Webchat plugins from SparkWeb.

 

http://red5.4ng.net/red5-0.1.04.zip

 

You can now use SparkWeb as a support agent to a workgroup queue and engage in a live support chat with a remote Webchat user on a website. It is fully compatible with Spark, but does not have all the Fastpath features of Spark yet.

 

http://red5.4ng.net/gtms/Image13.jpg

It will also let a support agent start a Red5 audio/video conference or desktop share session with the remote user.

 

http://red5.4ng.net/gtms/Image4a.jpg

 

The requests will appear as Webchat co-browsing requests. The user clicks on the link to start the video conference in a web browser window.

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