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6277 Views 15 Replies Latest reply: Dec 1, 2011 8:05 AM by falcwh0re RSS
gregorio Bronze 3 posts since
Jul 15, 2011
Currently Being Moderated

Jul 15, 2011 6:52 PM

Spark freezes when chatting with specific user

Hi, I have a problem chatting with an specific user of the same openfire server (3.7.0). It just happen with that specific user. Both share the same LAN and we both use Spark 2.6.3 client. I went to the server and delete both accounts and redo them. If I try to chat to that user spark freezes. It doesnt happen to him. When he chats to me my spark connection freezes, but he can continue chatting to other people. Any idea?

  • Francesco Bronze 1 posts since
    Apr 4, 2011
    Currently Being Moderated
    Jul 16, 2011 3:17 AM (in response to gregorio)
    Re: Spark freezes when chatting with specific user

    I have the same problem,

    i can chat with all contacts except one.

    if i try the open the chat window to begin chat with this contact, spark freezes.

    We have both the last version (2.6.3)

    • wroot KeyContributor 8,288 posts since
      Jan 24, 2005
      Currently Being Moderated
      Jul 16, 2011 4:31 AM (in response to Francesco)
      Re: Spark freezes when chatting with specific user

      Try starting with a fresh Spark profile.

        • wroot KeyContributor 8,288 posts since
          Jan 24, 2005
          Currently Being Moderated
          Jul 17, 2011 3:22 AM (in response to gregorio)
          Spark freezes when chatting with specific user

          If you just login with a new account it will still use the same Spark profile C:\Documents and Settings\Username\Application Data\Spark) with the old settings and files. So i suggest wiping this profile and starting from a scratch (your history will be lost).

          • Tieron Bronze 13 posts since
            May 17, 2011
            Currently Being Moderated
            Sep 15, 2011 10:40 AM (in response to wroot)
            Re: Spark freezes when chatting with specific user

            This seems to be the answer I'm looking for since I have the same problem. However when I delete this file located at C:\Users\Username\AppData\Roaming\Spark on the clients computer, delete and reinstate his account AND reinstall Spark on the machine, his data is still saved..

             

            What am I doing wrong? If I could make it so that when you open spark his information is not saved on the login screen, my problem would be solved.

          • falcwh0re Bronze 1 posts since
            Dec 1, 2011
            Currently Being Moderated
            Dec 1, 2011 8:05 AM (in response to wroot)
            Spark freezes when chatting with specific user

            There is another way to do this without losing all history.  First consider the symptom of the problem, opening a chat window with the other user locks the application.  What happens when you open a chat window?  The conversation history is loaded.  So, to fix the problem just delete the conversation history with that user...

             

            Once you've navigated to your profile directory, go into the transcripts directory.  From there, you should be able to find 2 XML files that contain the other user's account name.  Delete both.  You've now solved the problem and maintained all of your profile information, except for the transcripts that you just deleted.

             

            Whatever the bug, it is causing Spark to go into an (almost) infinite loop and become unresponsive.  I say almost because I left it overnight once and it eventually started responding again.  Shame on the Spark developers for doing stuff on the Event Dispatch Thread (EDT) that they shouldn't be.

  • Wyatt Bronze 4 posts since
    Aug 12, 2011
    Currently Being Moderated
    Aug 12, 2011 10:09 AM (in response to gregorio)
    Spark freezes when chatting with specific user

    An suggestions for this same issue but in Ubuntu?  No idea where the local User data is saved so I would try clearing it but I have no idea where it is. 

  • dickinson Bronze 27 posts since
    Sep 10, 2009
    Currently Being Moderated
    Sep 27, 2011 9:17 AM (in response to gregorio)
    Re: Spark freezes when chatting with specific user

    I also works for me in Win 7. Great solution..i have a question, what's the root cause of the problem? the profile becomes corrupted?

    • wroot KeyContributor 8,288 posts since
      Jan 24, 2005
      Currently Being Moderated
      Sep 27, 2011 11:39 PM (in response to dickinson)
      Re: Spark freezes when chatting with specific user

      Dickinson wrote:

       

      I also works for me in Win 7. Great solution..i have a question, what's the root cause of the problem? the profile becomes corrupted?

      Nobody knows what is the root cause of this. Profile looks ok, but somehow doesn't work. Maybe this is related to transcripts/history, but this is hard to find out. Also, i use Spark a lot at work and at home for many years and this never occured to me.

  • Fred Bronze 5 posts since
    Sep 27, 2011
    Currently Being Moderated
    Sep 27, 2011 12:58 PM (in response to gregorio)
    Re: Spark freezes when chatting with specific user

    Just a suggestion... shouldn't Spark create a new profile for every logged in account? For example... if i log in using : User1 for my username... and then log out and log back in with User2 as my username... it shouldn't share setting or anything in common. If i'm understanding wroot correctly... Spark currently will use the existing profile on that pc... sounds like this can cause multiple issues in its current configuration.

    • wroot KeyContributor 8,288 posts since
      Jan 24, 2005
      Currently Being Moderated
      Sep 27, 2011 11:44 PM (in response to Fred)
      Re: Spark freezes when chatting with specific user

      Spark creates a profile for OS user (e.g. Windows account) and then that user can login to any desired number of jabber accounts and everything will be stored in his AppData\Spark folder. Settings are shared as such user will most probably want to use Spark the same way, with the same settings. But if you look deeper into Spark\user folder, you will see that Spark creates separate folders for different jabber accounts to store history, contacts (cache probably), vcards and some other stuff.

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