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14911 Views 26 Replies Latest reply: Sep 21, 2011 4:53 AM by Gajendra RSS
nathanc Bronze 19 posts since
May 26, 2010
Currently Being Moderated

Apr 21, 2011 2:14 PM

OpenFire 3.7.0 - FastPath WebChat not installing?

Howdy -

I've been running Openfire 3.6.4 for over a year with the Fastpath Service (4.1) and Fastpath Webchat (4.0) running flawlessly.

That system is running Windows 2003 with the embedded database

 

I am going to consolidate systems across the organization and wanted to move Openfire to version 3.7 and use a MSSQL 2008 backend.

I installed the database on a Windows 2008 x64 | MSSQL 2008 system with no trouble.

 

I installed a clean front-end of the latest version (3.7) on a different Windows 2008 x64 system and again - everything works fine - LDAP integration, etc...

 

The trouble comes when I attempt to install the Fastpath Webchat plug-in. The Fastpath Service installs fine, but the Webchat plug-in appears to install but never 'leaves' the Available Plug-Ins page (but the green + / check do not appear either) and it never appears in the installed plug-ins page either.

 

I have done a lot of searching but hopefully I am just missing something - I attempted to manually load the .war file found in this post:

http://community.igniterealtime.org/docs/DOC-2156

  - that didn't work either.

 

I've also tried a different version of plugins_webchat.war and that didn't work either.

 

I'm at a loss at this point and sad because I don't want to remain with my current setup indefinitely.

 

Thank you for any assistance,

    • wroot KeyContributor 8,221 posts since
      Jan 24, 2005
        • wroot KeyContributor 8,221 posts since
          Jan 24, 2005
          Currently Being Moderated
          Apr 22, 2011 12:41 PM (in response to nathanc)
          Re: OpenFire 3.7.0 - FastPath WebChat not installing?

          Yep. You should try the war file.

            • Ninjatek Silver 58 posts since
              Jan 5, 2011
              Currently Being Moderated
              Apr 22, 2011 1:46 PM (in response to nathanc)
              Re: OpenFire 3.7.0 - FastPath WebChat not installing?

              This is what ended up working for me

               

              http://community.igniterealtime.org/docs/DOC-2156

               

              Although I think I am still going to deploy the war on a different domain using a tomcat server, as I've been having horrible woes with webchat timing out while reaching out to the fastpath plugin.

            • wroot KeyContributor 8,221 posts since
              Jan 24, 2005
              Currently Being Moderated
              Apr 22, 2011 1:51 PM (in response to nathanc)
              Re: OpenFire 3.7.0 - FastPath WebChat not installing?

              Maybe you should ask in that thread with the patch and war files.

               

              Or you may try using it with tomcat server as Ninjatek suggests. I think some other users also use it now that way.

              • birdman_2000 Bronze 5 posts since
                Sep 15, 2010
                Currently Being Moderated
                Apr 26, 2011 2:25 PM (in response to wroot)
                OpenFire 3.7.0 - FastPath WebChat not installing?

                Nathanc- I am having the same issue you had.  I got the webchat to show up with the correct version number in my pluggins, but i am getting a http 503 error when i try and click on tools.  What fix in here did you do to get past this.  There was a couple suggestions, but i don't see the true fix?

                 

                Any help would be greatly appriciated

                  • birdman_2000 Bronze 5 posts since
                    Sep 15, 2010
                    Currently Being Moderated
                    Apr 27, 2011 6:20 AM (in response to nathanc)
                    OpenFire 3.7.0 - FastPath WebChat not installing?

                    Yes, It helped.  Got a little futher.  Now getting a 404 message instead of a 503. 

                     

                    Been a while since i touched openfire.  We don't have a huge user base that uses it.  Pretty much IT and we use the fastpath to offer live chat support.  I am guessing it's something in my settings.  Thanks for you help.

                    • Damien Bronze 8 posts since
                      Apr 27, 2011
                      Currently Being Moderated
                      Apr 27, 2011 10:45 AM (in response to birdman_2000)
                      OpenFire 3.7.0 - FastPath WebChat not installing?

                      I'm having this same issue.  I have tried both WebChat v4.0.0 and 4.0.2.  I have double checked that HTTP Binding is set to Port 7070 and to port 70443 for SSL connections. 


                      When I use port 9090/webchat I get Service Unavailable.  When I use port 7070/webchat I get Not Found.  I've tried reinstalling the plugin and restarting the server multiple times.

                      • birdman_2000 Bronze 5 posts since
                        Sep 15, 2010
                        Currently Being Moderated
                        Apr 27, 2011 10:55 AM (in response to Damien)
                        OpenFire 3.7.0 - FastPath WebChat not installing?

                        NathanC- rebooting the server fixed it!  Not sure why or how, but it's working!

                         

                        Damienball- I did exactly what Nathanc said, and rebooted.  So happy to  have this back thanks for the help

                        • Damien Bronze 8 posts since
                          Apr 27, 2011
                          Currently Being Moderated
                          Apr 27, 2011 12:47 PM (in response to birdman_2000)
                          OpenFire 3.7.0 - FastPath WebChat not installing?

                          doing what he said I was able to get it to install.  Now I just can't get anything on the web chat screen.

                            • Damien Bronze 8 posts since
                              Apr 27, 2011
                              Currently Being Moderated
                              Apr 27, 2011 1:05 PM (in response to nathanc)
                              OpenFire 3.7.0 - FastPath WebChat not installing?

                              It opens to a screen entitled "Fastpath Web Chat" and says "List of available workgroups within Faspath. Click on one of the following workgroups to join."

                               

                              It doesn't show any workgroups.  or anything else on the screen.  I've setup 2 workgroups and queues in each. I can connect both of these queues using the SPark client (2.6.0RC1 on Mac)

  • Gajendra Bronze 3 posts since
    Sep 20, 2011
    Currently Being Moderated
    Sep 20, 2011 6:53 AM (in response to nathanc)
    OpenFire 3.7.0 - FastPath WebChat not installing?

    HI frnds,

     

    I am new in opensource and i have installed openfire for testing purpose and while accessing webhcat I am getting below error

     

    ERROR:

    HTTP ERROR 404

    Problem accessing /webchat. Reason:

        Not Found

     

    Using openfire : 3.7.0

    fastchat : 4.2.0

     

    PLease help me out

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