Ignite Realtime: Fastpath Webchat "Error 500"

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6610 Views 6 Replies Latest reply: Nov 27, 2008 10:29 AM by Graeme Humphries

Ventas

11 posts since
Apr 2, 2008

Currently Being Moderated

May 19, 2008 2:43 AM

Fastpath Webchat "Error 500"

After upgrading to the newest Openfire, I installed the Fastpath-PlugIn. First it was working well (still timed-out connections but everythin else worked) and after doing some other stuff on the server I got this when I tried to access the webchat (http://serverip:9090/webchat):

HTTP ERROR: 500INTERNAL_SERVER_ERROR

RequestURI=/webchat/setup-index.jsp

Caused by:

java.lang.NullPointerException{color}</h3></h3>{color:#000000}
at com.jivesoftware.webclient.jsp.setup_002dindex_jsp._jspService(setup_002dindex_jsp.java:77)<br/><br/>
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)<br/><br/>
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)<br/><br/>
at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)<br/><br/>
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)<br/><br/>
at com.jivesoftware.webchat.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:44)<br/><br/>
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)<br/><br/>
at com.jivesoftware.webchat.SetupFilter.doFilter(SetupFilter.java:91)<br/><br/>
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)<br/><br/>
at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)<br/><br/>
at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)<br/><br/>
at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)<br/><br/>
at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:726)<br/><br/>
at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:405)<br/><br/>
at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:206)<br/><br/>
at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)<br/><br/>
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)<br/><br/>
at org.mortbay.jetty.Server.handle(Server.java:324)<br/><br/>
at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:505)<br/><br/>
at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:842)<br/><br/>
at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:648)<br/><br/>
at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)<br/><br/>
at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:380)<br/><br/>
at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:395)<br/><br/>
at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:450)<br/><br/>

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Tried already:

-Deinst. of PlugIn

-Restarting Server

-New Inst. of PlugIn

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Tags: windows, openfire, enterprise, fastpath, webchat, openfire_enterprise

Troy

12 posts since
Dec 1, 2005

Currently Being Moderated

Jun 6, 2008 7:14 AM (in response to Ventas)

Re: Fastpath Webchat "Error 500"

Not sure what version you are running (whether on Windows or Linux) but I had this same exact issue. I am running Openfire on Linux and had to add a host entry to my /etc/hosts file to resolve this issue. You may want to try the same thing if you have not already resolved this issue.

Regards,

Troy

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herodes

38 posts since
Mar 27, 2008

Currently Being Moderated

Jun 6, 2008 9:05 AM (in response to Troy)

Re: Fastpath Webchat "Error 500"

I have got the same problem.

openfire 3.5.1 on linux

Server Host: IP

Server Port: 5224

any ideas?

HTTP ERROR: 500INTERNAL_SERVER_ERROR

RequestURI=/webchat/setup-index.jsp

Caused by:

java.lang.NullPointerException
     at org.jivesoftware.webclient.jsp.setup_002dindex_jsp._jspService(setup_002dindex_jsp.java:76)
     at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
     at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
     at org.jivesoftware.webchat.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:45)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.jivesoftware.webchat.SetupFilter.doFilter(SetupFilter.java:92)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
     at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
     at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
     at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:726)
     at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:405)
     at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:206)
     at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
     at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
     at org.mortbay.jetty.Server.handle(Server.java:324)
     at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:505)
     at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:842)
     at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:648)
     at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
     at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:380)
     at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:395)
     at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:450)

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Troy
12 posts since
Dec 1, 2005

Currently Being Moderated

Jun 6, 2008 11:15 AM (in response to herodes)
Re: Fastpath Webchat "Error 500"

Did you try adding your hostname to the /etc/hosts file?

Troy

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Eric
98 posts since
Jan 23, 2006

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Jul 11, 2008 12:57 PM (in response to Ventas)
Re: Fastpath Webchat "Error 500"

I have the same error as well. FastPath worked fine for awhile and then crapped out.

Running on IIS6. Latest version of Openfire.

Help?

I'm not familar with editing the hosts file. Can someone explain that a bit more?

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varunkumar17
5 posts since
Jul 29, 2008

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Jul 30, 2008 12:17 AM (in response to Ventas)
Re: Fastpath Webchat "Error 500"

hi...........
i have a similar problem.......whn i make some changes i the jsp and try to request that page then i am getting an error message as

HTTP ERROR: 500

No Java compiler available

RequestURI=/webchat/index1.jsp
Caused by:

java.lang.IllegalStateException: No Java compiler available
at org.apache.jasper.JspCompilationContext.createCompiler(JspCompilationContext.ja va:224)
at org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:559)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:303)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1093)
at org.jivesoftware.webchat.SetCharacterEncodingFilter.doFilter(SetCharacterEncodi ngFilter.java:45)
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1084)
at org.jivesoftware.webchat.SetupFilter.doFilter(SetupFilter.java:92)
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:726)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:405)
at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollect ion.java:206)
at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:324)
at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:505)
at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.j ava:829)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:514)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:380)
at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:395)
at org.mortbay.thread.QueuedThreadPool$PoolThread.run(QueuedThreadPool.java:488)

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my other projects are running fine in tomcat...........

i am facing this problem with new jsp files and existing files if i make any changes to the existing once

please help me in resolving this issue

Thanks in advance

varun kumar

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Graeme Humphries
57 posts since
Dec 15, 2005

Currently Being Moderated

Nov 27, 2008 10:29 AM (in response to Ventas)
Re: Fastpath Webchat "Error 500"

I'm having this same problem trying to setup fastpath webchat running from the OpenFire internal execution environment for testing. The jabber domain name is different from the server's FQDN, so I put the jabber domain into /etc/hosts pointing to localhost, but it hasn't helped. If I put an invalid hostname in, it gives me a reasonable error that it can't connect to the server, but if I put in any valid hostname for the openfire server, it gives me the 500, null pointer exception, and stack trace.

Does anyone know what's going wrong, or where to look for more details on why it doesn't like my openfire server? I'm running 3.6.2 from the Debian packages, with the Sun Java5 runtime in Debian/etch, if that makes a difference.

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May 19, 2008 2:43 AM

Fastpath Webchat "Error 500"

HTTP ERROR: 500INTERNAL_SERVER_ERROR

HTTP ERROR: 500INTERNAL_SERVER_ERROR

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