At my company we use Spark as an Instant Messaging service. Since the day I started here I could not get this to run. When I try to log in as my profile on our network the whole computer freezes. I cannot ctrl+alt+delete to get out. I have to manually restart the machine. I am researching this issue to try to solve it. I will have to find out what program is being used on the server side to handle Spark. Other users that had Spark before are working fine. I will have to do some testing with some of our older machines to see if they are running a different version of Spark. I am running 2.5.8. I figured I’d see if anyone has seen this before.
I just tested Spark yesterday on a user’s old PC that was running Spark fine. He recieved a new machine and this would crash when I tried to sign in to Spark. On the old machine I logged into the machine with my cridentials and could successfully log into Spark. I uninstalled Spark and reinstalled and I could still successful connect to Spark. So it seems like the issue is the server not allowing new machines to connect to it.
The fix for my problem is not a permanent fix. For some reason when I try to log in today Spark freezes my computer again. Despite working fine when I unlocked my pc this morning and Spark was still running from when I signed in yesterday.
Today I tried Spark after I ran some Windows updates yesterday. Spark crashed after it said The username or password is incorrect. I must have typed the wrong password but it normally doesnt crash after displaying something like that.
Latest on this is on a Brand new machine I am setting up for a user I installed our security software Symantec and then I wanted to test Spark so installed that. I tried to log in, I logged in successfully but then the machine immediately crashed. I uninstalled Symantec and Spark can run. There are some issue with Spark though.
I can double click a contact and start a chat but I cannot see what I am sending the user. They can see what I sent them but I cannot see what they sent back. I close the chat field and open the chat history with that user and I can read the history fine. But then I cannot go back and chat with that user again. Very weird.