Chat history

Jens_Kobow · May 4, 2012, 12:58pm

In our installation (openfire 3.7.1 on windows 2008 server, and Spark 2.6.3 on different systems like win XP, and W7) the individual history stored at each computer covers in the logfile (xml) all data including the date and time of chat. On the other hand in conversation history only one date and time (opening history window) is shown.

What might be the problem that the history does not show the right information?

Many thanks in advance.

Jens

wroot · May 5, 2012, 4:16pm

Can you make a screenshot (hiding the sensitive data) to illustrate your issue? I don’t get it now. Also it looks ok on my end. Conversation history usually shows histoy in blocks by days. It shows a date and then all messages for that day, then another day and messages and so on.

Jens_Kobow · May 8, 2012, 6:35am

Dear wroot,

Many thanks for your fast response.

Enclosed you will find a word-docx-file covering the screenshots from history as well as of xml-file to illustrate my question.

Many thanks in advance

Best regards

Jens.

Von: wroot communityadmin@igniterealtime.org

Gesendet: Samstag, 5. Mai 2012 18:17

An: Jens Kobow

Betreff: - Re: chat history

http://community.igniterealtime.org/index.jspa Ignite Realtime

Re: chat history

created by wroot http://community.igniterealtime.org/people/wroot in Spark Support - View the full discussion <http://community.igniterealtime.org/message/222390#222390
Sparktest.docx (293742 Bytes)

wroot · May 8, 2012, 9:00am

Weird. Works fine for me on 2.6.3 version. Is it happening to all of your history or just for the particular contacts? Can you backup your profile, delete it and try with a fresh one and check is it showing dates ok?

C:\Documents and Settings\username\Application Data\Spark

Jens_Kobow · May 8, 2012, 12:49pm

Dear wroot,

form e it is the same with all contacts as well for my colleagues working on XP machines whereas my colleagues with W7 machines it works as it should. Any trouble with older systems?

I will check if the deleted profile will help but … 3 systems with same behaviour and 3 with normal behaviour?