Hello All,
It''s been a while since we''ve done new features within Fastpath, and I was wondering what Fastpath does not have at the moment that you feel is needed in future releases. Go to town with it 
Cheers,
Derek
on what drthorne1 said...
1) YES YES YES! (if the client could screenshot then that''d be even better again)
4) Agreed
My ideas:
1) Ability to queue in multiple workgroups
2) Variables from the chat initiation form are passed through
3) Variables are available in canned responses/macros. $ $, etc.
4) Fix all the weird issues like theres lots of annoying ''sometimes'' bug that don''t happen often enough to pin point or report or users tell me about them a month later and can''t remember enough.
5) Confirmations to ending chat sessions when people are still in it
6) Option for text links instead of images
7) Find support in chat transcripts
8) Ability to sort the fastpath chat history
http://www.igniterealtime.org/forum/thread.jspa?messageID=146993
http://www.igniterealtime.org/forum/thread.jspa?messageID=147828
http://www.igniterealtime.org/forum/thread.jspa?messageID=150631
Fastpath was our entire reason for getting enterprise openfire, it''d be nice to see more headway on it, sometimes it seems like the great idea that doesn''t get much love :P
