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13430 Views 25 Replies Latest reply: Jan 6, 2010 7:03 AM by Dwight Schrute RSS
Bronze
Mike Clark
6 posts since
Feb 13, 2007
Currently Being Moderated

Oct 18, 2007 7:09 AM

Phone status not reliable

 

We are running Openfire 3.3.2 and Asterisk-IM 1.3.1 and have been unable to get reliable phone status for all users. Some users are just fine, but others show as "on the phone" all the time. Are any more updates coming soon to correct this problem?

 

 

 

 

 

  • Andrew Kornilov Bronze
    Andrew Kornilov
    81 posts since
    Jan 21, 2006
    Currently Being Moderated
    Oct 18, 2007 7:39 AM (in response to Mike Clark)
    Re: Phone status not reliable

     

    Confirm that on Openfire 3.3.3

     

     

    Sometime i have the correct status, sometime i'm always 'On Phone'

     

     

     

     

     

    p.s. Btw, sometimes plugin detects i'm calling by using another SIP-client (with the same account settings) and displays the correct status. Cool  

     

     

  • Stefan Reuter KeyContributor
    Stefan Reuter
    330 posts since
    Aug 3, 2005
    Currently Being Moderated
    Oct 18, 2007 9:28 PM (in response to Mike Clark)
    Re: Phone status not reliable

     

    Can you reproduce this problem?

     

     

    A proper test scenario that triggers the bug would be extremely helpful. If I can reproduce it in my environment it's probably not that hard to provide an update that fixes the issue.

     

     

  • Bronze
    Mike Clark
    6 posts since
    Feb 13, 2007
    Currently Being Moderated
    Oct 19, 2007 6:47 AM (in response to Mike Clark)
    Re: Phone status not reliable

    It is a constant problem for us. We have several users who always show up as "on the phone". Rebooting Asterisk or Openfire does no good.

  • Bronze
    Mike Clark
    6 posts since
    Feb 13, 2007
    Currently Being Moderated
    Oct 19, 2007 7:11 AM (in response to Mike Clark)
    Re: Phone status not reliable

    The only difference that I can see is that the ones that tend to regularly have this problem also tend be be on longer than average phone calls

    • Bronze
      al
      8 posts since
      Oct 10, 2007
      Currently Being Moderated
      Oct 19, 2007 6:48 PM (in response to Mike Clark)
      Re: Phone status not reliable

       

      Same in my environment,

       

       

      open fire 3.3.3 and IM 1.3.1 asterisk 1.4.13.

       

       

      was not able to underestand what makes it diffrenet for some users.

       

       

      First i thought it has something to do with hint , but didnt look like it.

       

       

      i can give you more info if you are interested.

       

       

      i guess my next step would be tracing manager events.

       

       

       

       

       

      • Stefan Reuter KeyContributor
        Stefan Reuter
        330 posts since
        Aug 3, 2005
        Currently Being Moderated
        Oct 19, 2007 6:49 PM (in response to al)
        Re: Phone status not reliable

        yes, everything that helps us spot the problem is higly welcome!

        • Bronze
          al
          8 posts since
          Oct 10, 2007
          Currently Being Moderated
          Oct 19, 2007 10:48 PM (in response to Stefan Reuter)
          Re: Phone status not reliable

          i should have some free time on sunday, i'll setup a test server with very simple dialplan to see how it acts.

        • Bronze
          al
          8 posts since
          Oct 10, 2007
          Currently Being Moderated
          Oct 21, 2007 8:28 PM (in response to Stefan Reuter)
          Re: Phone status not reliable

           

          Okay,

           

           

          Here is some result from test machine with minimal configuration.

           

           

          I was not able to replicate the issue,  the environment i had was a simple asterisk and open fire in one machine, a soft phone, a Cisco phone and linksys phone.

           

           

          I added a Polycom 501 to system and noticed some inconsistancy.

           

           

          Although it does not make any sense, but the user with Polycom phone never changed status on its own spark client.

           

           

          The Polycom user was able to see others are on the phone or not.

           

           

          Also others were able to see when this phone was in use.

           

           

          I'll dig more into it and let you guys know.

           

           

           

           

           

        • Bronze
          al
          8 posts since
          Oct 10, 2007
          Currently Being Moderated
          Oct 21, 2007 8:39 PM (in response to Stefan Reuter)
          Re: Phone status not reliable

           

          Just make the dialplan alittle bit more complex ( added Macros) and now i see it.

           

           

          one of the users ( in this case Linksys) when it get called and answered its fine, but when they hangup still it shows its on the phone

           

           

        • Bronze
          al
          8 posts since
          Oct 10, 2007
          Currently Being Moderated
          Oct 21, 2007 10:20 PM (in response to Stefan Reuter)
          Re: Phone status not reliable

           

          Found second issue,

           

           

          It looks like its sensitive to "ChanIsAvail" function.

           

           

          that caused the phone status to be on the phone for ever.

           

           

          • Stefan Reuter KeyContributor
            Stefan Reuter
            330 posts since
            Aug 3, 2005
            Currently Being Moderated
            Oct 21, 2007 11:40 PM (in response to al)
            Re: Phone status not reliable

            Can you attach the dialplan fragments so I can reproduce this here?

            • Bronze
              Mike Clark
              6 posts since
              Feb 13, 2007
              Currently Being Moderated
              Oct 22, 2007 3:39 AM (in response to Stefan Reuter)
              Re: Phone status not reliable

              And just to add on, we do have all Polycom phones and ChanIsAvail is used on all inbound calls.

            • Bronze
              al
              8 posts since
              Oct 10, 2007
              Currently Being Moderated
              Oct 22, 2007 8:44 AM (in response to Stefan Reuter)
              Re: Phone status not reliable

               

              Here is sip.conf :

               

               

              Re: Phone status not reliable

              context=unknown                        

              bindport=5060                          

              bindaddr=0.0.0.0                       

              srvlookup=yes                          

              tos_sip=cs3                            

              tos_audio=ef                          

              tos_video=af41                        

              maxexpiry=3600                         

              defaultexpiry=3200                     

              disallow=all                           

              allow=ulaw                                   

              allow=gsm

              allow=ilbc                                   

              musicclass=default                     

              limitonpeer=yes

              language=en                                    

              dtmfmode = rfc2833

              Re: Phone status not reliable

              ;Cisco

              type=friend

              context=inside

              secret=201

              callerid=ext 201 <201>

              host=dynamic

              qualify=no

              canreinvite=no

              disallow=all

              allow=ulaw

              mailbox=201@inside

              call-limit=3

              Re: Phone status not reliable

              ;Soft phone

              type=friend

              context=inside

              secret=202

              callerid=ext 202 <202>

              host=dynamic

              qualify=no

              canreinvite=no

              disallow=all

              allow=ulaw

              mailbox=202@inside

              call-limit=3

              Re: Phone status not reliable

              ;Linksys

              type=friend

              context=inside

              secret=203

              callerid=ext 203 <203>

              host=dynamic

              qualify=no

              canreinvite=no

              disallow=all

              allow=ulaw

              mailbox=203@inside

              call-limit=3

              Re: Phone status not reliable

              ;Polycom

              type=friend

              context=inside

              secret=204

              callerid=ext 204 <204>

              host=dynamic

              qualify=no

              canreinvite=no

              disallow=all

              allow=ulaw

              mailbox=204@inside

              call-limit=3

               

               

               

               

            • Bronze
              al
              8 posts since
              Oct 10, 2007
              Currently Being Moderated
              Oct 22, 2007 8:45 AM (in response to Stefan Reuter)
              Re: Phone status not reliable

               

              Here is extensions.conf :

               

               

              Re: Phone status not reliable

              static=yes

              writeprotect=no

              autofallthrough=yes

              clearglobalvars=no

              priorityjumping=no

              Re: Phone status not reliable

              ;===============================Starts Macor's===========================

              Re: Phone status not reliable

              ;Dials ARG1 for ARG2 Seconds then goes to voicemail for ARG3 context if it exist

               

              exten => s,1,NoOp(Now In DialSip Macro  )

              exten => s,n,GoTo(stats,1)

              exten => s,n(retstats),Answer()

              exten => s,n,Set(cwstats=${DB(${ARG1}/CW)})

              exten => s,n,Set(fwstats=${DB(${ARG1}/FW)})

              exten => s,n,GoToIf($["$" = "0"]?fwoff) exten => s,n,GoToIf($["$" = ""]?fwoff)

              exten => s,n,GoToIf($["${DB(${ARG1}/FWHERE)}" = "extrn"]?extrn)

              exten => s,n,Macro(dialsip|${DB(${ARG1}/FWNUM)}|10|inside)

              exten => s,n(extrn),Dial(ZAP/1/${DB(${ARG1}/FWNUM)})

              exten => s,n,HangUp()

              exten => s,n(fwoff),NoOp(Call Waiting Status is $ and Call Forward is $) exten => s,n,GoToIf($["$" = "1"]?cwon)

              exten => s,n,GoToIf($["$" = ""]?cwon)

              exten => s,n,GoToIf($["$" = "1"]?s-NOANSWER,1)

              exten => s,n(cwon),Dial(SIP/$|$|tr) exten => s,n,GoTo(s-$,1) exten => s-BUSY,1,Voicemail($@$|u) exten => s-BUSY,n,Hangup() exten => s-NOANSWER,1,Voicemail($@$,u)

              exten => s-NOANSWER,n,Hangup()

              exten => _s.,1,Hangup()

               

              exten => stats,1,ChanIsAvail(SIP/$,s)

              exten => stats,n,Set(dialstats=${IF($["foo${AVAILCHAN}"="foo"]?1:0)})

              exten => stats,n,GoTo(s|retstats)

              ;==============================End Macro's==============================

              Re: Phone status not reliable

              exten => 201,1,Macro(dialsip|201|10|inside)

              exten => 202,1,Macro(dialsip|202|10|inside)

              exten => 203,1,Macro(dialsip|203|10|inside)

              exten => 204,1,Macro(dialsip|204|10|inside)

              exten => 201,hint,SIP/201

              exten => 202,hint,SIP/202

              exten => 203,hint,SIP/203

              exten => 204,hint,SIP/204

               

               

               

            • Bronze
              al
              8 posts since
              Oct 10, 2007
              Currently Being Moderated
              Oct 22, 2007 8:52 AM (in response to Stefan Reuter)
              Re: Phone status not reliable

              I noticed people status unreliable with last example, although very random, was not able to find the root cause but at least i was able to see it sometimes with one user.

               

              The production server shows unreliable status much more often and noticeable, ofcourse it has more complex dialplan.

               

               

              Let me know what else i can test for you.

               

               

              Would you like to run same test for 1.2? although i dont think there is a big diffrence between manager events between these two.

  • Bronze
    brodiem
    1 posts since
    Jan 31, 2008
    Currently Being Moderated
    Jan 31, 2008 7:56 AM (in response to Mike Clark)
    Re: Phone status not reliable

     

    Does anyone know how to manually remove the 'on phone' status? Just started using this plugin a few days ago, and have had 2 users stuck on this status for over a day now -- new calls, changing status from IM client, disconnecting/reconnecting all do not change the status.

     

     

     

     

     

    Also, while the problem is being investigated further, could we just have a hard timeout limit where if the status is on phone for X minutes with no new manager events for new calls, then remove the on phone presence.  This problem really kills the usefulness of this plugin.

     

     

     

     

     

    Thanks

     

     

  • Bronze
    pskerrett
    1 posts since
    Jun 17, 2008
    Currently Being Moderated
    Jun 17, 2008 6:41 PM (in response to Mike Clark)
    Re: Phone status not reliable

     

    Hello all,

     

    I've just came across this post today, and I am having the exact same problem (and have been for about a year now).

     

     

     

     

     

    Randomly, some users just 'stick' to being on the phone. It's a 50/50 chance that even a full openfire restart will clear it out.

     

     

     

     

     

    I noticed there was no conclusive followup to the original post here. Is there any hope of ever getting this fixed?

     

     

  • slally Bronze
    slally
    1 posts since
    Sep 3, 2008
    Currently Being Moderated
    Sep 3, 2008 8:46 AM (in response to Mike Clark)
    Re: Phone status not reliable

    I've had this problem for awhile and dug into it today.  What I found was that all the asterisk devices for a particular user (me and one other who each have three devices) hadn't been entered into the phone mappings of the Asterisk-IM tab.  After entering the info the status switches appropriately, i.e. it's fixed now.

     

    Running Asterisk 1.4 (don't have the exact version in front of me now) and Openfire 3.6a.

    • Vikingisson Bronze
      Vikingisson
      14 posts since
      Feb 1, 2008
      Currently Being Moderated
      Sep 9, 2008 3:41 PM (in response to slally)
      Re: Phone status not reliable

      I find that the presence status to go away or get stuck at times as well.  I can reproduce it if I do a reload or reboot on the asterisk server.  The plugin will then never reconnect.  What fixes it is to hit the Reload link in the plugins page.  That reestablishes the connection and it starts working again.  There are other little bugs such as editing an existing mappings that won't save properly but it is easy enough to drop it and build a new mapping.  I hope to see this little plugin get back on the devel track because for some reason my users just love the presence indication.

       

      So for now my habit is to hit reload from the plugin page every few days just to be sure it is working.

  • Malcolm Bronze
    Malcolm
    5 posts since
    Jun 12, 2008
    Currently Being Moderated
    Oct 28, 2008 2:57 AM (in response to Mike Clark)
    Re: Phone status not reliable

    I also have this problem from time to time.

     

    At present we are only using this for a limited number of people in the company, but want to roll it out to all the employees. However, this bug is preventing us from doing so.

     

    Now, for a quick description of our setup. We are spread across three cities, with an Asterisk server in each city, and the Openfire server on the same physical network as one of the Asterisk servers.

     

    Only users who's Asterisk server is not on the same network as the Openfire server experience the problem where they get stuck "On the phone", which leads me to think that the Asterisk-IM plugin may not get all the hang up events.

     

    I still like the suggestion to automatically clear the status if a call has been active for X number of minutes/hours. This should not clear the state all together, but only the state for that particular call, as another one my already be in progress.

  • Dwight Schrute Bronze
    Dwight Schrute
    16 posts since
    Aug 6, 2008
    Currently Being Moderated
    Jan 6, 2010 7:03 AM (in response to Mike Clark)
    Re: Phone status not reliable

    This needs to be addressed again. From the thread, it appears there never was a solution.

     

    I, too, have been dealing with this problem for quite some time. Several users will always have the status of 'On the Phone' even when they are not. All users in my environment use Polycom phones (mostly IP501) connected to Asterisk 1.2. The Openfire server is not on the same LAN as the Asterisk server. Like it says above, there is something wrong with the way the Channel is showing available or not.

     

    The only remedy I have is to disabled the plugin in Openfire and re-enable to clear the status. Eventually, though, the problem always replicates itself. Any ideas here would be most helpful!

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