Gato, first of all i dont think they were using Fastpath, but if it could be a Fastpath bug, would you fix it? What about all the bugs already filed in JIRA? Personally i dont like the idea of suggesting a product which has bugs and probably no future, no support and development. Especially for a new user.

Speaking about this case. They are probably using simple Group Chat rooms, so more than two users can enter the room and participate. So if they only need one-to-one solution, they can use one-to-one messaging (not the Group Chat), but there will not be easy accessible room. Participants will have to find each other. Hard to suggest here. Not enough information provided about the specifics. Maybe they can add all the clients to their rosters and that's it. Everything would be simple and no additional stuff needed. If they want to have two or more agents. Then they can start an ad-hoc conference out of the simple messaging window and invite users they want. Another way is to setup every Group Chat with password or enable only certain users to join. But this will bring a lot of manual managing.

And if they need something more complex, like agents queues, question forwarding to a free agent, co-agent invitation to a chat, forms, etc. Then they can use Fastpath. Spark is needed as a client in this case, and so far only 2.5.8 version works with Fastpath. But as i said, there could be some bugs or features they would want to add. Then they will have to program it themselves or search for another solution.

Almost forgot, here's the doc there i tried to gather all the usefull docs about Fastpath: http://www.igniterealtime.org/community/docs/DOC-1876

Hmm, sorry to hear that happened. I would recommend using the logger plugin that will trap all XML traffic and store it in the stdout. You should use this plug with caution as it will affect your scalability. Use it when the system is not under heavy load or otherwise only for brief moments of time.

Once you have the XML log we will be able to understand the flow and confirm what is going on. AFAIK, rooms are not members only but private. Still a user could invite another user to the room and create this effect.

Regards,

  -- Gato

Lets go with the latter. I would like to be able to see those logs in one lifetime.

  -- Gato