Folks,

If you are using Fastpath, with Apache (v. Apache22) proxypass to make Live Chat available via port 80 (or 443/SSL), you may need to set proxy-nokeepalive, no-cache, and downgrade. Otherwise the requests will not be sent and your customers will be left waiting on the timer screen forever.

Hope that helps

BEA

<VirtualHost *:443>

...

   ProxyPreserveHost On

   ProxyPass         / https://127.0.0.1:9091/

   ProxyPassReverse  / https://127.0.0.1:9091/

   SetEnv   downgrade-1.0        1

   SetEnv   proxy-nokeepalive    1

   SetEnv   no-cache             1

</VirtualHost>