Ignite Realtime: Confusion about online/offline button...

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2545 Views 2 Replies Latest reply: Jan 26, 2009 9:10 AM by Tim Disney

Tim Disney

3 posts since
Jul 14, 2008

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Dec 4, 2008 9:53 AM

Confusion about online/offline button in WebChat

I'm using openfire (3.6.0) and FastPath (4.1.0). The WebChat offline button is only displayed when all agents are logged out. I want it to also be displayed when all agents are busy (answering their maxinum number of chats). Is that possible?

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Tags: fastpath, webchat

marcmoonlight
2 posts since
Jan 26, 2009

Currently Being Moderated

Jan 26, 2009 12:55 AM (in response to Tim Disney)
Re: Confusion about online/offline button in WebChat

Hello Tim,

Did you find any solution ? I'm experiencing the same kind of issue : I want to generate full HTML block from a PHP application, based on the queue status. I'm ready to use either JavaScript query to Openfire FastPath server, or to query the MySQL database directly (but I cannot find any updated record in the database when agents are online or not !)

Thanks in advance,

Marc

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- Tim Disney
  3 posts since
  Jul 14, 2008
  
  Currently Being Moderated
  
  Jan 26, 2009 9:10 AM (in response to marcmoonlight)
  Re: Confusion about online/offline button in WebChat
  
  Sadly no. I've pretty much given up on this but if anyone has a solutions that would be awesome.
  
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Dec 4, 2008 9:53 AM

Confusion about online/offline button in WebChat

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